Returns & Exchanges
At Lunazone.com, we want you to be completely satisfied with your fashion purchase. If you are not happy with your order, we offer a 30-day return window for items in their original, unworn condition with tags attached.
Initiate Your Return
Log into your Lunazone account or visit our returns portal with your order number and email address to select the items you wish to send back.
Prepare the Package
Place the items in their original packaging and include all invoice slips to ensure your return is processed accurately by our warehouse team.
Ship It Back
Affix the prepaid shipping label provided in our portal to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, a refund will be issued to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing